Managed Services

Arrosoft Provides Managed Services

Remote monitoring, remediation, management and operation of the Backup platforms

Technical response, ransomware recovery service, new feature upgrades

Special services: Health check analysis, training, DR testing

Analysis: Audit report, license gap analysis, root cause analysis

Report: Monthly or quarterly business review, RTO/RPO

Customer's Own Infrastructure

Co- and Fully-Managed Backup Service

Whether you are looking for a partner to provide L2 and L3 expertise in backup and recovery, or to completely take over the day-to-day management of your backup processes and infrastructure, Arrosoft can provide the right service package for you.

Arrosoft offers a co-managed backup service that provides expert post-sales L2 and L3 support – including disaster recovery testing and ransomware recovery services – to complement your internal team’s skillsets. We enable your team to deliver advanced data protection services by augmenting their capabilities with our tried and tested methodologies and certified engineers.

Fully-Managed Backup Services is a services offering where Arrosoft takes responsibility for the entire backup process, from setup and configuration to monitoring and maintenance. This frees up your organization’s internal IT resources to focus on other core business functions. Fully-managed service enhances the co-managed service offering with additional remote monitoring, remediation and management services.

Arrosoft co- and fully-managed services offerings enable your company to enjoy best-of-breed data protection services without the investments and headaches needed to perform the services in-house.

Comparison between Co- and Fully-Managed

Management

  • Co-Managed Service
    Co-managed between your team and Arrosoft
  • Fully-Managed Service
    Fully managed by Arrosoft

Responsibility​​​

  • Co-Managed Service  Your team is responsible for daily operations and SLAs. Arrosoft provides expert L2 and L3 support.
  • Fully-Managed Service
    Arrosoft is fully responsible for operations and SLAs. Support is provided by Arrosoft certified engineers.

Control​

  • Co-Managed Service
    Your team has full control of your backup environment.
  • Fully-Managed Service
    Your team has full control of your backup environment.

Management

  • Smart Hands Support (SHS)
    Co-managed between your team and Arrosoft
  • Managed Backup Service (MBS)
    Fully managed by Arrosoft

Responsibility​​​

  • Smart Hands Support (SHS) Your team is responsible for daily operations and SLAs. Arrosoft provides expert L2 and L3 support.
  • Managed Backup Service (MBS) Arrosoft is fully responsible for operations and SLAs. Support is provided by Arrosoft certified engineers.

Control​

  • Smart Hands Support (SHS)
    Your team have full control of your backup environment.
  • Managed Backup Service (MBS)
    Your team have full control of your backup environment.

Expertise​​

  • Smart Hands Support (SHS) Your team provides the expertise to run the backup operations. Arrosoft provides L2 and L3 support.
  • Managed Backup Service (MBS) Your team provides the expertise to run the backup operations. Arrosoft provides L2 and L3 support.

Reporting​​

  • Smart Hands Support (SHS)
    All reporting will be done by your team.
  • Managed Backup Service (MBS)
    Arrosoft provides certified expert engineers to manage and operate your backup environment.

Expertise​​

  • Co-Managed Service
    Your team provides the expertise to run the backup operations. Arrosoft provides L2 and L3 support.
  • Fully-Managed Service
    Arrosoft provides the expertise to run the backup operations including L2 and L3 support.

Reporting​​

  • Co-Managed Service
    All reporting will be done by your team.
  • Fully-Managed Service
    Arrosoft provides certified expert engineers to manage and operate your backup environment.

Co- vs Fully-Managed offerings

OFFERINGSCo-ManagedFully-Managed
BASICMSP/SI/EU L1 Co-Ordination
Response Time 1:2:4 Hours
Ransomware Recovery Testing
New Features & Upgrades
Health Check Analysis
Training
ANALYSISLicense Gap Analysis
Quarterly Report
HIGHLIGHTMonthly Report 
Quarterly Executive Report 
Capacity Planning 
Disaster Recovery Testing 
REMOTEMonthly Report 
Remote Monitoring 
Remote Management 
Remote Operations 
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